The warranty your customer can’t lose.
Issue a digital warranty at the counter in seconds. Your customer gets a link that opens on any phone, with no app to install, and proof that what it says has not been changed since you issued it.
Aling Nena’s Appliances
Carrier 1.5HP Split Type Aircon
- Purchased
- Aug 15, 2026
- Warranty until
- Aug 15, 2027
- Serial
- CAR-2026-88231
Scan to check this warranty against the shop’s record.
Paper warranties do not survive the year
The receipt fades
Thermal paper goes blank in a drawer in a few months. The customer still has it, and it says nothing.
Nobody agrees what was promised
A year later the customer remembers one thing and the counter remembers another, and there is nothing to settle it.
The claim is a phone call to whoever was there
Nothing records what was already claimed, so the same entitlement gets honoured twice, or at another branch.
Three steps, and the counter only does the middle one
-
1
Write your terms once
Set up a warranty type for each thing you sell: what is covered, what voids it, how long it lasts, who pays for what. Start from a ready one and edit, or write your own.
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2
Issue it at the counter
Pick the type, scan the barcode or type the item, add the customer. The terms fill themselves in. Staff never retype a warranty, and never invent one.
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3
Your customer keeps a link
Sent by email, or handed over on Messenger, Viber or SMS when they have no email. It opens on any phone and there is a PDF if they want one on paper.
Issue one yourself, right here
This is the counter form with the database taken out. Fill it in and see exactly what your customer receives.
Nothing here is saved or sent. A real warranty is sealed and numbered by the server, which is the one part a demo cannot do.
Aling Nena’s Appliances
Your customer’s warranty
- Customer
- —
- Purchased
- —
- Warranty until
- —
- Serial
Press Issue warranty and this fills in, the way it would on the customer’s phone.
A warranty nobody can quietly rewrite
This is the part a photo of a receipt cannot do. Every warranty is signed when it is issued and linked to the one before it, so the record is a chain rather than a row somebody can edit. Change a date, an amount or a line of the terms afterwards and the seal stops matching.
Batches of those seals are timestamped against an independent authority, which is what proves the warranty existed on the day it says it did, rather than being written the week the argument started.
It protects the shop as much as the customer: a claim that was already used is on the record, and so is a warranty somebody says they were given and were not.
What anyone can check
- The seal matches
- The warranty reads exactly as it did when it was issued.
- It is in the shop’s chain
- Not a document produced later and slipped in.
- It existed by a certain date
- Timestamped independently of the shop and of us.
Built for how shops here actually work
Customers without email
A mobile number is enough. The link goes over Messenger, Viber or SMS from the phone in the staffer’s hand.
Warranties the law recognises
The editor points out what RA 7394 asks a written warranty to state and that you have left out, including “no return, no exchange” wording, which is prohibited.
Branches and staff
Give each person only what their job needs. A claim recorded at one branch is visible at the others.
Not a BIR receipt
It records the warranty and says so plainly, so nobody mistakes it for the official receipt you already issue.
Your name on it, not ours
The warranty carries your shop, your logo and your contact details. Replies reach you, not us.
Works on the phone at the counter
Issuing, looking one up and recording a claim are all built for a small screen and one hand.
Simple, flat pricing
Start free and stay free until the shop outgrows it. No fee per warranty, ever: charging by the warranty would make a shop think twice about issuing one.
Free
₱0 /month
- Up to 30 warranties a month
- Sealed records, verifiable by anyone
- Warranty types, written once and reused
- Emailed link, printable PDF and QR
- Your logo and contact details on every warranty
- Customer vault, no password needed
- Claim log and voiding
- Search by name, serial or receipt
- Timestamped proof of when each was issued
- One user
Shop
₱399 /month
- Everything in Free, without the monthly limit
- Catalog, so the counter picks instead of typing
- Barcode scanning for items and serials
- Customer list with purchase history
Shop+
₱699 /month
- Everything in Shop
- Staff accounts, each limited to their job
- Branches, with claims visible across them
- Per-branch contact details on the warranty
- Integrations: POS and inventory Not yet built
Billed monthly in pesos, cancel any time.
Questions
Is this an Official Receipt? +
No, and it says so on the document itself. An OR or sales invoice is BIR-regulated and stays your responsibility. Every warranty carries a line telling the customer plainly that it records a warranty only and cannot be used as proof of payment for tax.
What if the customer has no email address? +
A mobile number is enough. Hand the link over on Messenger, Viber or SMS from the phone at the counter, or print the PDF. The warranty is the same record either way, and an email address can be added later.
Can I change a warranty after issuing it? +
Not the terms. They are fixed to the warranty when you issue it, so editing a template later never rewrites what a customer was already promised. If something was entered wrong, void it and issue a new one: the voided record is kept and still verifies, marked as voided rather than deleted.
Do my customers need to install anything? +
No. It is a link that opens in whatever browser their phone already has. There is a PDF if they want it on paper, and they can find every warranty issued to their email address without a password.
I have three branches. Does that work? +
Yes. Each staff member can be limited to the branches they work at and to the parts of the job they do. A claim recorded at one branch is visible at the others, which is what stops the same entitlement being honoured twice.
Does it work without an internet connection? +
No, and it tells you when the connection has gone rather than letting a button do nothing. A warranty is sealed and numbered on the server, so issuing one needs the connection. Warranties already saved as PDFs stay readable offline.
What happens to my records if I stop using Narra? +
Every warranty prints as a standalone PDF whose seal can be checked without us, so the documents your customers hold keep working whatever happens to this company. A one-click export of the whole customer list is not built yet, and is the thing to ask us for if it matters to you.
Bought something and got a link?
Open the link the shop sent you. To check that a warranty is genuine, or to find every warranty issued to your email, start here.
Issue your first warranty today.
Setting up a shop takes a few minutes, and the first warranty takes about thirty seconds. Nothing to install, on your side or your customer’s.
Create your shop